All the questions you have, answered right here. But if talking to someone is more your thing, you can reach our Customer Service Team here.
We offer free shipping in the US on all orders of $65 or more (excluding Hawaii, Alaska and territories of the US). For all other US orders, there is a flat rate of $3.98 for shipping.
US orders typically arrive in 3 - 5 business days from the Shipping Confirmation email. In rare occasions, we may ship your order from the nearest international warehouse (free of charge to you, of course) when an item is out of stock in our US warehouses. In this case, your order may arrive in 5 - 8 business days if there are no delays at customs.
Your order will be there before you know it!
Alaska, Hawaii and Territories of the United States (Puerto Rico, Guam, American Samoa, U.S. Virgin islands, Micronesia, Northern Mariana Islands, Palau): flat rate of $15 for shipping. While we work hard to ensure that everyone gets their order on time, friends in Alaska, Hawaii and U.S. Territories may see shipments of up to 4 weeks.
US Military post Office: $10 flat rate for all orders. Thank you so much for your service!
For standard international orders - packages usually arrive in the destination country within 5 - 10 business days, but customs and inspections could delay the delivery by an additional 2 weeks.
For expedited international orders - packages usually arrive in the destination country within 4 - 6 business days, but customers and inspections could delay the delivery by an additional week.
Please note: shipping can be delayed during holidays or due to uncontrollable events such as weather and COVID. You'll receive an email confirmation when your order has been shipped.
We'll get our products to you, wherever you are in the world. We recommend shopping our International Store for reduced shipping rates.
Need to change your size or shipping address, or need to cancel your order? Please use our self-serve app within 1 hour of placing your order. Any changes after 1 hour aren't guaranteed, but don't worry, you'll be covered under our Return Policy.
Fewer returns = lower costs for us = lower prices for you. That’s pretty much the whole idea.
First Garment Guarantee
Order 1 unit from a product category, get a free return/exchange (see list of product categories here).
Sustainable Returns Guarantee
Order 2 or more units, no free return/exchange and deductions will apply.
You can start a return using our self-service chat.
We've taken a more sustainable approach for returns - for your wallet, for our business and for our planet.
Final sale items are not eligible for returns, refunds (including store credit), exchanges, or replacements.
You can start a return using our self-service chat.
We designed our garments to be as low maintenance as possible, which is why they have very easy care instructions:
Early access to product launches and new developments, and reminders for important dates like Mother’s Day
Return policy:
First time customer? Just order 1 unit in each product category and get a free return/exchange with our 1st Garment Guarantee
1. Underwear - all underwear ranges, styles, fits and fabrics are considered the same product category:
- Elite, Elite Air, Apex, Re:Luxe, Tactical, Endurance
- Boxer Brief, Longer, Trunk, Briefs, Boxers
- Standard, Athletic, Longer
Just order 1 first and get a free return. When ordering 2 or more pairs, neither gets a free return or exchange.
Intimate items such as underwear and socks cannot be resold once worn due to hygiene and health code policies. Because of this, we can only process a refund for 1 pair of underwear and socks that have been taken out of their packaging only if you order 1 pair. But don't worry, we have a very accurate fit guide that usually gets it right the first time.
2. Button Ups in all styles, fits and fabrics are considered the same product line:
- Dress shirts, Short Sleeve Button Ups
3. T Shirts in all styles, fits and fabrics are considered the same product line:
- Essential, Runweight
- Crew Neck, V Neck
- Short sleeve, Long sleeve
4. Polos in all styles, fits and fabrics are considered the same product line:
- Short sleeve, long sleeve
5. Undershirts in all necklines are considered the same product line:
- High V, Deep V, Crew Neck
6. Socks in any fit or style are considered the same product category
7. Training Shorts are all considered the same product category
- Titan, Locked In, Contender, Heavyweight
8. Chino Shorts
9. Water Bottles in any size are considered the same product category
- 25oz, 32oz
Orders with 2 or more items from the same product category don't have a free return or exchange and deductions will apply.
Fewer returns = lower costs for us = lower prices for you + it's more sustainable for our planet.
That's pretty much the whole idea.
Please double check the sizes and colors in your order, and the return policy. Then check the box below to confirm
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