Returns
Fewer returns =
lower costs for us =
lower prices for you
That’s pretty much the whole idea.
List of all product categories:
1. Underwear - all underwear ranges (Elite II, Paradise Pocket, Tactical II, Endurance, Classic), fits (Standard, Athletic, Longer), styles (boxer brief, trunk, brief, boxer) and fabrics (Re:Luxe, Compression, Luxe) are considered the same product category.
Intimate items such as underwear and socks cannot be resold once worn due to hygiene and health code policies. Because of this, we can only process a refund for 1 pair of underwear and socks that have been taken out of their packaging only if you order 1 pair. But don't worry, we have a very accurate fit guide that usually gets it right the first time. When ordering 2 or more pairs, neither gets a free return or exchange.
2. Performance Dress shirt and the Performance Short Sleeve Button Up in all styles, fits and fabrics are considered the same product line
3. Essential V Neck and Crew Neck in all styles, fits and fabrics are considered the same product line
4. AirWeight undershirt - High V and Deep V are considered the same product line
5. All socks in any fit or style are considered the same product category
6. Contender Training Shorts and Heavyweight Training Shorts are considered the same product line
7. The Limitless Performance Chino
Details: If it’s your first time trying any product category, just order 1 unit first and try it out risk free. If it doesn’t work out, reach out to hello@allcitizens.com within 30 days and we’ll process a free return or exchange no questions asked (US orders only).
All underwear is considered the same category
- 1 medium size and 1 large size boxer brief - when, ordering multiple sizes or fits, none of the items (including your first) have a free return/exchange
- 1 boxer brief and 1 trunk
- 1 Re:Luxe and 1 Elite
- 1 Paradise Pocket and 1 Classic
- 1 Compression Shorts and 1 boxer brief
- 1 Athletic fit and 1 Standard fit
US orders only, excluding Hawaii, Alaska, and territories. All international orders are covered under the Sustainable Returns Guarantee.
Underwear is an intimate item that cannot be resold once opened and tried on due to hygiene, so after your first pair, all other returned pairs must be discarded if they are taken out of their packaging.
Help us reduce return processing costs and discarded products by reducing returns, and we’ll pass this savings back to you in the form of lower prices. It’s more sustainable for your wallet, for our business and for our planet.
Place a 2nd order of $45 or more within 15 days of your original order and we’ll refund the shipping cost on your 1st order!
Want a discount as well? We have a Drawer Refresh Upgrade where we’ll apply a discount to both of your orders as well as refund the shipping cost.
Just leave a note on your 2nd order saying “Apply Drawer Refresh Upgrade” and we’ll get that processed for you.
But here’s the truth about those “free returns:”
Whew,
that's a
long list
a better way:
try 1 first before you buy more
As we do new things, we understand we might
cause some waves -
just like removing the
headphone jack from phones -
but that's ok because
Our approach is more sustainable - for your wallet, for our business and for our planet.
That’s some game-changing worth doing.
We believe our approach
is more sustainable -
for your wallet,
for our business
and for our planet.
It's a win-win-win.
