We hope you're enjoying your new All Citizens garments! We designed our products to be as low maintenance as possible, which is why they have very easy care instructions. Here are a few tips for how to best care for your new garments to make sure they last for years to come.
Machine wash on cold / Similar colours / Avoid washing your All Citizens garments with heavy or zippered items (like jackets or jeans) or items with velcro (like swim shorts) as they could snag or pull the fabric. It's like a porcupine cuddling with a panda - it just doesn't work out for the panda.
Hang dry or dry flat. Else set the dryer to tumble dry on low temperature for 10-15 minutes (our fabric is quick drying so you don't need a whole drying cycle). Avoid using high heat.
Always hang, whenever possible. Repeated drying on high heat will degrade fabric fibers over time (this is the case for all fabrics including cotton), causing the garments to wear out faster. It's always best to hang dry your laundry to keep the fabric's durability, but if that is not an option, then drying on low heat and taking the items out after 10 minutes is the next best option.
Follow these tips and your All Citizens garments will deliver comfort to you for years.
Early access to product launches and new developments, and reminders for important dates like Mother’s Day
Return policy:
First time customer? Just order 1 unit in each product category and get a free return/exchange with our 1st Garment Guarantee
1. Underwear - all underwear ranges, styles, fits and fabrics are considered the same product category. This means all:
are considered the same product category
Just order 1 unit first and get a free return. When ordering 2 or more pairs, neither gets a free return or exchange.
Intimate items such as underwear and socks cannot be resold once worn due to hygiene and health code policies. Because of this, we can only process a refund for 1 pair of underwear and socks that have been taken out of their packaging only if you order 1 pair. But don't worry, we have a very accurate fit guide that usually gets it right the first time. When ordering 2 or more pairs, neither gets a free return or exchange.
2. Button Up Shirts in all styles, fits and fabrics are considered the same product line:
3. T Shirts in all styles, fits and fabrics are considered the same product line:
4. Polos in all styles, fits and fabrics are considered the same product line:
5. Undershirts in all necklines are considered the same product line:
6. Socks in any fit or style are considered the same product category
7. Training Shorts are all considered the same product category:
8. Chino Shorts
9. Backpacks
10. Duffle bags
11. Small bags
12. Water Bottles in any size are considered the same product category
Orders with 2 or more items from the same product category don't have a free return or exchange and deductions will apply.
Fewer returns = lower costs for us = lower prices for you + it's more sustainable for our planet. That's pretty much the whole idea.
To proceed to checkout, check the box below after double checking your sizes, colors, and reading the return policy. Thanks for helping us reduce returns and keep our prices low for everyone.
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