Shipping in the U.S.A

Domestic shipping is on the house when you order $45 or more. For all other US orders, there is a flat-rate of $2.50 for shipping.

    Alaska, Hawaii and Territories of the United States (Puerto Rico, Guam, American Samoa, U.S. Virgin islands): flat rate of $10 for shipping. While we work hard to ensure that everyone gets their order on time, friends in Alaska, Hawaii and U.S. Territories may see shipments of up to 4 weeks.

    US Military post Office - thank you so much for your service!
    $10 flat rate for all orders

    Orders of in-stock items are usually shipped within 1 - 2 days of order, excluding weekends and holidays. Orders typically arrive within 3 - 5 days (please note that shipping can be delayed during holidays or due to weather related events). You'll receive an email confirmation when your order has been shipped.

    Please see the Other Shipping & Returns section at the bottom of this page for additional shipping and returns considerations.

     

    International Shipping

    No matter where you are, we'll get our products to you:

    Canada: $10 flat rate shipping when you order $45 or less
    Canada: $18 flat rate shipping on orders of $45.01 or more

    Europe & Singapore: $20 flat rate shipping when you order $100 or less 
    Europe & Singapore: $35 flat rate shipping when you order $100.01 or more

    Australia, New Zealand & Papua New Guinea: $48 flat rate shipping on all orders

    All other international orders: $25 flat rate shipping when you order $100 or less 
    All other international orders: $45 flat rate shipping when you order between $100.01 and $150 
    All other international orders: $68 flat rate shipping when you order $150.01 or more

    International Shipping Disclaimer: All Citizens is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. All Citizens will not be responsible for any duties, taxes, or customs fees under any circumstances.

     

    Returns & Exchanges (U.S. only)

    First Pair Guarantee - Boxer Brief and socks

    We understand that every guy needs to try on a pair of All Citizens boxer briefs and socks to truly understand how amazing they feel. Our First Pair Guarantee ensures you can try your first pair risk free - if you don't absolutely love them, we'll process an exchange to a different size or a full refund on the item (return shipping is on the house). Simply request a refund or exchange within 30 days of purchase. Please email hello@allcitizens.com with your return or exchange request to get started.

    If it is your first time trying All Citizens boxer briefs or socks, we recommend ordering 1 pair first to find the perfect fit. Then, if you make a second purchase of $45 or more of the same product line within 15 days of your package delivery date, we'll refund the shipping cost on your first order (US orders only). Simply leave a message with your order (you can do this during the checkout process) to indicate that you’ve made a second purchase and we'll refund you within 3 days. Please see the list of product lines at the bottom of this page.

    For all boxer briefs (Standard Fit, Athletic Fit and the Longer Boxer Brief): if you would like to upgrade to a Preferred Pricing pack ($99 Drawer Refresh, $99 Essentials Pack) after your first order, just purchase the remaining garments for that pack within 15 days of your package delivery date and leave a message with your order to indicate that you would like to upgrade. We'll refund the difference within 3 days of your upgrade order and will even refund the shipping costs on your first order (US orders only)! See the example below:

    • Order 1 pair of boxer briefs to test out ($15 + $2.50 shipping)
    • Test them out and love them!
    • Order 6 more pairs of boxer briefs within 15 days of your original order to complete the $99 Drawer Refresh ($90)
    • We'll refund you $8.50, so the total you’ve paid for both orders is $99

     

    Additional First Pair Guarantee terms - Boxer Brief and socks
    • Please allow 7 days to process the return once we receive the return package
    • The First Pair Guarantee only applies to either your first pair of boxer briefs or your first pair of socks in your first order (i.e., one or the other).
    • We recommend only purchasing 1 pair of boxer briefs and/or 1 pair of socks for your first order. Orders which contain more than just your first pair of boxer briefs or socks don't qualify for the First Pair Guarantee and follow the Feel Good Guarantee instead (detailed below). Then, if you make a second purchase of $45 or more of the same product line within 15 days of your package delivery date, we'll refund the shipping cost on your first order (US orders only). Note that orders which contain a customer's first pair of boxer briefs and first pair socks still applies for the First Pair Guarantee. Please see the list of product lines at the bottom of this page.
    • The First Pair Guarantee does not apply if a customer's first order contains multiple boxer brief fits (Standard Fit, Athletic Fit and the Longer Boxer Brief) - we recommend trying 1 fit first. If you are unsure which fit will suit you best, please refer to the FAQ page for the fit guide or contact hello@allcitizens.com for guidance
    • The First Pair Guarantee does not apply if a customer's first order contains multiple boxer briefs of different sizes - we recommend trying 1 pair first. If you are unsure of your size, please refer to the FAQ page for the sizing chart or contact hello@allcitizens.com for guidance
    • Original shipping charges will not be refunded
    • Under the First Pair Guarantee, we will process an exchange to a different size in the same color but will not process exchanges to a different color
    • Under the First Pair Guarantee, the Standard Fit boxer briefs can be exchanged for an Athletic Fit boxer brief and vice verse but neither the Standard Fit nor Athletic Fit boxer briefs can be exchanged to a Longer Boxer Brief
    • Under the First Pair Guarantee, the Variant 2 boxer briefs cannot be exchanged for non-Variant 2 boxer briefs
    • Under the First Pair Guarantee, the Standard Fit Variant 2 boxer briefs can be exchanged for an Athletic Fit Variant 2 boxer brief and vice verse, but neither the Standard Fit nor Athletic Fit Variant 2 boxer briefs can be exchanged to a Longer Boxer Brief Variant 2
    • For purchases made using Bitcoin: due to the fluctuating price of Bitcoin, we are only able to provide the USD equivalent of your original order for your return.
    • Please see the Other Shipping & Returns section at the bottom of this page for additional shipping and returns considerations.

       

      Feel Good Guarantee - Boxer Briefs and Socks

      For all pairs of boxer briefs or socks after your first pair: if anything is less than excellent, we accept returns and exchanges for all orders within 30 days of purchase. For the return or exchange, we'll provide a return shipping label and deduct the return label cost, a $7 restocking fee and the original shipping and fulfillment cost from the refund. All returned or exchanged items must be unopened, still in their original packaging and have not been tried on*, washed, damaged or altered in any way. Please see the Other Shipping & Returns section at the bottom of this page for additional shipping and returns considerations.

      Our exchange process has 2 steps which can be done in parallel:

      1. We will process a return for your original order for all unopened and unworn pairs - please refer to the return process outlined below
      2. Place a new order for the items you want - the best way to secure the size and colors you want.

      To start a return or exchange, please email hello@allcitizens.com with your return or exchange request, order number and reason for return.

      • Original shipping charges will not be refunded
      • We will process an exchange to a different size in the same color but will not process exchanges to a different color
      • We will process an exchange from a Standard Fit to an Athletic Fit boxer brief and vice versa, but will not process an exchange from a Standard Fit or Athletic Fit to the Longer Boxer Brief.
      • Please allow 7 days to process the return and exchange once we receive the return package
      • For purchases made using Bitcoin: due to the fluctuating price of Bitcoin, we are only able to provide the USD equivalent of your original order for your return.
      • Please see the Other Shipping & Returns section at the bottom of this page for additional shipping and returns considerations.

         

        Feel Good Guarantee - all other garments (excluding Boxer Briefs and Socks)

        Try our garments risk free with free returns and exchanges if it is your first time trying a specific product line (e.g., the Essential V Neck is considered as 1 product line, and all of the colorways and sizes for the Essential V Neck are considered as the same product line). We recommend ordering 1 garment in a product line first to find the perfect fit before ordering more. For all additional garments in a product line after the first garment, all returned or exchanged items must be unopened in their original packaging and cannot be tried on*, washed, damaged or altered in any way. Please email hello@allcitizens.com with your return request, order number and reason for return to get started. Please see the list of product lines at the bottom of this page.

        • Shipping charges on the original order will not be refunded.
        • International orders are eligible for returns and exchanges, but the return shipping cost, exchange shipping costs, duties and taxes are not covered by All Citizens
        • Orders to Alaska, Hawaii and Territories of the United States (Puerto Rico, Guam, American Samoa, U.S. Virgin islands) are eligible for returns and exchanges, but the return shipping cost, exchange shipping costs, duty and taxes are not covered by All Citizens
        • Please see the Other Shipping & Returns section at the bottom of this page for additional shipping and returns considerations.

         

        Other Shipping & Returns terms: 
        • Gift Cards are non-refundable.
        • Returns or exchanges due to an error on All Citizens's part will be handled on a case-by-case basis.
        • We strongly encourage customers try a single garment in a product line first before placing a larger order. For returns or exchanges on orders with 2 or more of the same product line (including orders with multiple sizes and/or colors), we will deduct the return shipping cost, a $7 restocking fee and the original shipping and fulfillment cost from the refund - note that for orders which shipped for free for the customer, the shipping and fulfillment costs which were borne by All Citizens will be deducted from the refund. All returned items in this case must be unopened, still in their original packaging and cannot be tried on*, washed, damaged or altered in any way. Please see the list of product lines at the bottom of this page.
        • After your first garment of a product line, all subsequent garments being returned or exchanged must be in their original product packaging and has not been opened, washed or worn. If we receive a returned garment with product packaging that has been opened, the item will be discarded/disposed of and a refund will not be issued for this item. All Citizens maintains the right to reject any returned items which we believe have been opened, are not in their original packaging, or have been tried on*, washed, damaged or altered in any way
        • If an order contains a single item from multiple product lines (e.g., 1 V neck t shirt, 1 dress shirt and 1 short sleeve button up), and it is the customer's first time trying all of the product lines, all items in that order are eligible for returns and exchanges.
        • In the case where an order contains multiple items from a single product line as well as a single item from a different product line (e.g., 2 dress shirts and 1 V neck t shirt), and it is the customer's first time trying all of the product lines in this order, only the single item is eligible for free returns and exchanges (e.g., the 1 V neck t shirt in this example). The free return and exchange from the single item cannot be extended to the multiple items from a product line (e.g., the 2 dress shirts in this example)
        • All Citizens is not able to resolve shipping problems after delivery. All items purchased from AllCitizens.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please ensure that your selected shipping address provides a secure location for your order.
        • For packages which are unable to be delivered and are returned back to our warehouse, we will refund your order and subtract the shipping and fulfillment costs from the refund - note that for orders which shipped for free for the customer, the shipping and fulfillment costs borne by All Citizens will be deducted from the refund. Please ensure your shipping address is accurate to avoid failed deliveries. 
        • All Citizens does not take responsibility for any products lost during the return shipping process. If you have any issues with the delivery of your package, please contact the carrier for a resolution.
        • All international orders are subject to the Feel Good Guarantee (the First Pair Guarantee does not apply to international orders) - all returned items must be unopened, still in their original packaging and not worn or tried on. Return shipping and any future are covered by the customer

          Please email hello@AllCitizens.com if you have any questions.

           

          List of product lines:

          • Boxer briefs - all items below are considered the same product line:
            • Standard Fit boxer brief
            • Standard Fit boxer brief - variant 2
            • Standard Fit boxer brief - Bold Label
            • Athletic fit boxer brief
            • Athletic fit boxer brief - variant 2
            • Longer boxer brief
            • Longer boxer brief - variant 2
            • Endurance Compression Shorts
          • Performance Dress shirt and the Performance Short Sleeve Button Up are considered the same product line
          • Essential V Neck
          • AirWeight undershirt - High V and Deep V are considered the same product line
          • Performance Ankle Socks

           

          *Due to health code regulations and hygiene concerns, company policy and the intimate nature of underwear, we cannot accept returns or issue a refund if the underwear has been tried on or taken out of its individual package (excluding your first pair). We reserve the the right to refuse any returned underwear garment which we believe to be worn. Any questions on product, fit, material or other, please email hello@AllCitizens.com

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