Shipping in the U.S.A

Domestic shipping is on the house when you order $45 or more. For all other US orders, there is a flat-rate of $2.50 for shipping.

    Alaska, Hawaii and Territories of the United States (Puerto Rico, Guam, American Samoa, U.S. Virgin islands): flat rate of $10 for shipping. While we work hard to ensure that everyone gets their order on time, friends in Alaska, Hawaii and U.S. Territories may see shipments of up to 4 weeks.

    US Military post Office - thank you so much for your service!
    $10 flat rate for all orders

    Orders of in-stock items are usually shipped within 1 - 2 days of order, excluding weekends and holidays. Orders typically arrive within 3 - 5 days (please note that shipping can be delayed during holidays or due to weather related events). You'll receive an email confirmation when your order has been shipped.

    Please see the Other Shipping & Returns section at the bottom of this page for additional shipping and returns considerations.

     

    International Shipping

    No matter where you are, we'll get our products to you:

    Canada: $10 flat rate shipping when you order $45 or less
    Canada: $18 flat rate shipping on orders of $45.01 or more

    Europe: $20 flat rate shipping on all orders

    Australia, New Zealand & Papua New Guinea: $48 flat rate shipping on all orders

    All other international orders: flat rate of $20 for shipping.

    International Shipping Disclaimer: All Citizens is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. All Citizens will not be responsible for any duties, taxes, or customs fees under any circumstances.

     

    Returns & Exchanges

    First Pair Guarantee - Boxer Brief and socks

    We understand that every guy needs to try on a pair of All Citizens boxer briefs and socks to truly understand how amazing they feel. Our First Pair Guarantee ensures you can try your first pair risk free - if you don't absolutely love them, we'll process an exchange to a different size or a full refund on the item (return shipping is on the house). Simply request a refund or exchange within 30 days of purchase. Please email hello@allcitizens.com with your return or exchange request to get started.

    If it is your first time trying All Citizens boxer briefs or socks, we recommend ordering 1 pair first to find the perfect fit. Then, if you make a second purchase of 3 or more pairs of boxer briefs or 8 or more pairs of socks within 15 days of your package delivery date, we'll refund the shipping cost on your first order (US orders only). Simply leave a message with your order (you can do this during the checkout process) to indicate that you’ve made a second purchase and we'll refund you within 3 days.

    If you would like to upgrade to a Preferred Pricing pack ($99 Drawer Refresh, $99 Sock Drawer Refresh or $99 Essentials Pack) after your first order, just purchase the remaining garments for that pack within 15 days of your package delivery date and leave a message with your order to indicate that you would like to upgrade. We'll refund the difference within 3 days of your upgrade order and will even refund the shipping costs on your first order (US orders only)! See the example below:

    • Order 1 pair of boxer briefs to test out ($15 + $2.50 shipping)
    • Test them out and love them!
    • Order 6 more pairs of boxer briefs within 15 days of your original order to complete the $99 Drawer Refresh ($90)
    • We'll refund you $8.50, so the total you’ve paid for both orders is $99

     

    Additional First Pair Guarantee terms - Boxer Brief and socks
    • The First Pair Guarantee will still apply to your first order if it contains both your first pair of boxer briefs and your first pair of socks 
    • The First Pair Guarantee only applies to either your first pair of boxer briefs or your first pair of socks in your first order (i.e., one or the other). We recommend only purchasing 1 pair of boxer briefs and 1 pair of socks for your first order. Orders which contain more than just your first pair of boxer briefs or socks don't qualify for free return shipping and are subject to the Feel Good Guarantee instead (detailed below). Then, if you make a second purchase of 3 or more pairs of boxer briefs or 8 or more pairs of socks within 15 days of your package delivery date, we'll refund the shipping cost on your first order (US orders only).
    • First Pair Guarantee does not apply if a customer's first order contains multiple boxer briefs of different sizes - please try 1 pair first. If you are unsure of your size, please refer to the FAQ page for the sizing chart or contact hello@allcitizens.com for guidance
    • Original shipping charges will not be refunded
    • We will process an exchange to a different size in the same color but will not process exchanges to a different color
    • We will process an exchange from a Standard Fit to an Athletic Fit boxer brief and vice versa, but will not process an exchange from a Standard Fit or Athletic Fit to the Longer Boxer Brief.
    • Please allow 7 days to process the return once we receive the return package
    • For purchases made using Bitcoin: due to the fluctuating price of Bitcoin, we are only able to provide the USD equivalent of your original order for your return.
    • Please see the Other Shipping & Returns section at the bottom of this page for additional shipping and returns considerations.

       

      Feel Good Guarantee - Boxer Briefs and Socks

      For all pairs of boxer briefs after your first pair: if anything is less than excellent, we accept returns and exchanges for all orders within 30 days of purchase. We'll provide a return shipping label and deduct the return label cost, a $5 restocking fee and the original shipping and fulfillment cost from the refund. All returned items must be unopened, still in their original packaging and have not been tried on, washed or damaged*. Please see the Other Shipping & Returns section at the bottom of this page for additional shipping and returns considerations.

      For exchanges, we will process an exchange to a different size in the same color but will not process exchanges to a different color. Our exchange process has 2 steps which can be done in parallel:

      1. We will process a return for your original order for all unopened and unworn pairs - please refer to the return process outlined below
      2. Place a new order for the items you want - the best way to secure the size and colors you want.

      To start a return, please email hello@allcitizens.com with your return request, order number and reason for return.

      • Original shipping charges will not be refunded
      • We will process an exchange to a different size in the same color but will not process exchanges to a different color
      • We will process an exchange from a Standard Fit to an Athletic Fit boxer brief and vice versa, but will not process an exchange from a Standard Fit or Athletic Fit to the Longer Boxer Brief.
      • Please allow 7 days to process the return once we receive the return package
      • For purchases made using Bitcoin: due to the fluctuating price of Bitcoin, we are only able to provide the USD equivalent of your original order for your return.
      • Please see the Other Shipping & Returns section at the bottom of this page for additional shipping and returns considerations.

         

        Feel Good Guarantee - all other garments (excluding Boxer Briefs and Socks)

        Try our garments risk free with free returns and exchanges if it is your first time trying a product line (e.g., the Essential V Neck is considered as 1 product line, and all of the colorways for the Essential V Neck are considered as the same product line). For orders with multiple items of the same product line, we accept all returns and exchanges but do not cover return shipping costs - we recommend only ordering 1 item from a product line first before placing an order with multiple units. All items cannot be tried on, washed or damaged*. Please email hello@allcitizens.com with your return request, order number and reason for return to get started.

        • Shipping charges on the original order will not be refunded.
        • International orders are eligible for returns and exchanges, but the return shipping cost, exchange shipping costs, duties and taxes are not covered by All Citizens
        • Orders to Alaska, Hawaii and Territories of the United States (Puerto Rico, Guam, American Samoa, U.S. Virgin islands) are eligible for returns and exchanges, but the return shipping cost, exchange shipping costs, duty and taxes are not covered by All Citizens

        Please see the Other Shipping & Returns section at the bottom of this page for additional shipping and returns considerations.

         

        Other Shipping & Returns:
        • Gift Cards are non-refundable.
        • Returns or exchanges due to an error on All Citizens's part will be handled on a case-by-case basis.
        • We strongly encourage customers try a single garment first before placing a larger order. For returns on orders with 2 or more of the same product line (e.g., the Essential V Neck is considered as 1 product line, and all of the colorways for the Essential V Neck are considered as the same product line), we will deduct the return shipping cost, a $5 restocking fee and the original shipping and fulfillment cost from the refund - note that for orders which shipped for free for the customer, the shipping and fulfillment costs borne by All Citizens will be deducted from the refund. 
        • After your first garment of a product line, all subsequent garments being returned must be in their original product packaging and has not been opened, washed or worn. If we receive a returned garment with product packaging that has been opened, the item will be discarded/disposed of and a refund will not be issued for this item. 
        • All Citizens is not able to resolve shipping problems after delivery. All items purchased from AllCitizens.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please ensure that your selected shipping address provides a secure location for your order.
        • For packages which are unable to be delivered and are returned back to our warehouse, we will refund your order and subtract the shipping and fulfillment costs from the refund - note that for orders which shipped for free for the customer, the shipping and fulfillment costs borne by All Citizens will be deducted from the refund. Please ensure your shipping address is accurate to avoid failed deliveries. 
        • All Citizens does not take responsibility for any products lost during the return shipping process. If you have any issues with the delivery of your package, please contact the carrier for a resolution.

          Please email hello@AllCitizens.com if you have any questions.

           

          *Due to health code regulations, company policy and the intimate nature of underwear, we cannot accept returns or issue a refund if the underwear has been tried on or taken out of its individual package (excluding your first pair). We reserve the the right to refuse any returned underwear garment which we believe to be worn. Any questions on product, fit, material or other, please email hello@AllCitizens.com